Updated: 1 July 2026 ยท  Malaysia PDPA Compliant

JadiKing Privacy Policy โ€“ Our Commitment to Protecting the Personal Data of Malaysian Players

JadiKing respects the privacy of every player. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

๐Ÿ”’ JadiKing's 6 Privacy Commitments to You

These are not just words. Every commitment here is backed by technical systems and auditable operating procedures.

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256-Bit SSL Encryption Across All Layers

All data transmitted between your device and JadiKing's servers is protected with 256-bit SSL encryption โ€” the same security standard used by Malaysia's major banks such as Maybank and CIMB. Your data cannot be intercepted by third parties.

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No Sale of Data to Third Parties

JadiKing does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is used solely for the purposes stated in this Privacy Policy and nothing beyond that.

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Fully Compliant with Malaysia's PDPA 2010

All of JadiKing's data handling practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the full right to access, correct, and request deletion of your personal data at any time.

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Locally Hosted Secure Servers

Malaysian players' personal data is stored in data centres managed to ISO 27001 security standards. Both physical and digital access to these servers is strictly controlled through multi-factor authentication systems and 24/7 monitoring.

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Full Transparency in Data Use

JadiKing clearly discloses in this document what data is collected, why it is collected, how long it is retained and with whom it may be shared. There are no hidden terms or unclear clauses relating to your privacy.

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Full Control in Your Hands

You can manage your JadiKing account privacy settings directly โ€” including marketing communication preferences, analytics data permissions, and account deletion requests. All privacy requests are processed within 14 business days.

1 Introduction & Scope of This Privacy Policy

This Privacy Policy explains how JadiKing ("we", "platform", "Company") manages personal information collected from users ("you", "player") of the JadiKing platform โ€“ covering the website, mobile app and all related services.

By registering a JadiKing account, using our services, or simply browsing this website, you agree to the data collection and usage practices described in this document. This Privacy Policy is to be read together with JadiKing Terms & Conditions and both documents together form the entire agreement between you and JadiKing.

JadiKing is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable related regulations. We update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices.

Effective Date: This Privacy Policy takes effect on 1 July 2026 and supersedes all previous versions.

2 Personal Data We Collect

JadiKing only collects data that is necessary to deliver our services safely and effectively. We do not collect excessive or irrelevant data beyond what is needed to operate the platform.

2.1 Data You Provide Directly

When you register or use the JadiKing platform, you provide us with the following data:

Data Type Example Purpose
Identity Full name, date of birth, MyKad number Identity verification (KYC) & fraud prevention
Relationships Malaysian phone number, email address Account communications & two-factor authentication
Finance Bank account numbers, digital wallet information Deposit & withdrawal processing
Location State, city (Malaysia only) Region verification & compliance
Supporting Documents MyKad copy, bank statement KYC verification for large withdrawals

2.2 Automatically Collected Data

The JadiKing platform automatically collects certain technical data when you use our services:

  • Your device's IP address (used for fraud detection and geo-controls)
  • Device type, operating system, and browser version used
  • In-platform activity โ€” games played, betting amounts, session duration
  • Account login and activity logs for security purposes
  • Cookie and related tracking technology data (see Section 8)

2.3 Sensitive Data

JadiKing does not collect sensitive data such as medical information, religious beliefs, political views, or biometric data unless required by law. All financial data collected is encrypted and is not stored in plain text format.

3 How We Use Your Data

JadiKing uses your personal data solely for the following purposes, which have been identified and communicated to you:

3.1 Platform Operations

  • Creating and managing your JadiKing account
  • Processing deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and FPX
  • Processing withdrawals to your bank account or digital wallet in Malaysia
  • Verifying your identity during the KYC process
  • Providing access to all JadiKing games and services

3.2 Security & Compliance

  • Detecting and preventing fraud, hacking, and platform abuse
  • Complying with legal obligations and regulations governing online gambling
  • Conducting mandatory anti-money laundering (AML) checks
  • Verifying that you meet the minimum age requirement of 18 years

3.3 Service Improvement

  • Analysing usage patterns to improve your gaming experience on JadiKing
  • Personalising game recommendations and relevant promotional offers
  • Running A/B tests to improve the user interface

3.4 Communications

  • Sending important account notifications (deposit confirmations, successful withdrawals)
  • Keeping you informed about JadiKing promotions, where you have consented to receive them
  • Responding to customer service enquiries and complaints
Important: You can opt out of marketing communications at any time through your JadiKing account settings or by contacting our customer service team.

4 Data Storage & Retention Periods

JadiKing retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.

4.1 Standard Retention Periods

  • Active account data: Retained for the duration your account is active and up to 7 years after account closure (financial regulatory compliance)
  • Transaction records: Retained for 7 years in accordance with PDPA requirements and financial regulations
  • Security logs: Retained for 2 years for fraud investigation purposes
  • Marketing data (where consent has been given): Until you withdraw your consent
  • Customer service records: Retained for 3 years from the date of last interaction

4.2 Data Deletion

Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to any individual. The deletion process follows security procedures established by JadiKing's IT team.

5 Data Sharing with Third Parties

JadiKing does not sell your personal data. However, there are certain situations where we may need to share your data with selected third parties:

5.1 Third-Party Service Providers

JadiKing works with trusted third-party service providers to support platform operations, including:

  • Payment gateways โ€“ to process DuitNow, Touch 'n Go, GrabPay, FPX and other transactions
  • Identity verification services โ€“ for secure KYC processing
  • Game providers โ€” Pragmatic Play, PG Soft, NetEnt and others (game statistical data only, not full personal data)
  • Cloud hosting and security services โ€” for platform technical infrastructure

All these service providers are required to comply with data protection standards equivalent to or exceeding Malaysia's PDPA requirements. They are only permitted to process your data for purposes specified by JadiKing.

5.2 Legal Authorities

JadiKing will only disclose personal data to government authorities or law enforcement agencies when required by a valid court order, search warrant, or other legal obligation applicable in Malaysia.

Note: In all data-sharing situations, JadiKing shares only the minimum information necessary for the specified purpose. We do not share excessive personal data.

6 Data Security Measures

The security of your personal data is JadiKing's top priority. We implement multiple layers of technical and organisational safeguards to prevent unauthorised access, disclosure, alteration, or destruction of your data.

6.1 Technical Measures

  • 256-bit SSL encryption for all data communications
  • Encryption of data at rest for stored sensitive information
  • Two-factor authentication (2FA) is available for all accounts
  • Active intrusion detection system (IDS) and intrusion prevention system (IPS)
  • Regular vulnerability scanning and penetration testing by independent security experts
  • Regular encrypted data backups to secure locations

6.2 Organisational Measures

  • Personal data access is restricted to staff on a need-to-know basis only (least privilege principle)
  • All JadiKing staff are required to sign a confidentiality agreement
  • Mandatory data protection training for all staff who handle personal data
  • Security incident response procedures that are regularly tested and updated
Data Breach Reporting: If JadiKing becomes aware of a data breach affecting your information, we will notify you and the relevant authorities within 72 hours of discovery, in line with PDPA notification requirements.

7 Your Rights Under Malaysia's PDPA

As a data subject protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by JadiKing:

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Right of Access

You have the right to request a copy of your personal data held by JadiKing. Requests will be processed within 14 business days. We reserve the right to charge a reasonable nominal fee for excessive or repeated requests.

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Right to Rectification

If you find that personal data held by JadiKing is inaccurate, incomplete or outdated, you have the right to request a correction. Basic data (phone number, email address) can be updated directly through your account settings.

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Right to Erasure

You may request deletion of your personal data when it is no longer needed for the original purpose of collection. However, full deletion may not be possible if we have a legal obligation to retain the data.

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Right to Withdraw Consent

For data processed on the basis of your consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.

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Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format. This allows you to transfer your data to another platform should you choose to do so.

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Right to Lodge a Complaint

If you believe JadiKing has violated your privacy rights, you have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner. However, we encourage you to contact us first so we can resolve the matter directly.

To exercise any of the rights above, please contact JadiKing's Data Protection Officer by email: privacy@jadiking.biz

8 Cookies & Tracking Technologies

JadiKing uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

8.1 Types of Cookies Used

  • Essential Cookies: Required for core platform functions such as secure login and session management. These cookies cannot be disabled.
  • Functional Cookies: Stores your preferences such as language and display settings for a more personalised experience.
  • Analytics Cookies: Collecting statistical information on how the platform is used to help us make improvements. This data is aggregated and cannot be used to identify individual users.
  • Security Cookies: Helps detect fraudulent activity and protect your account from unauthorised access.

8.2 Managing Cookies

You can manage or block cookies through your browser settings at any time. However, blocking certain cookies may affect the functionality of the JadiKing platform. Essential cookies cannot be disabled without impacting core platform operations.

9 Links to Third-Party Sites

The JadiKing platform may contain links to third-party websites or services. These links are provided for your convenience only. JadiKing is not responsible for the privacy practices or content of those third-party websites.

We encourage you to read the Privacy Policy of every website you visit. JadiKing's Privacy Policy applies solely to the JadiKing platform and does not cover any external websites or services.

10 Cross-Border Data Transfers

Your personal data is primarily stored and processed in Malaysia. In certain cases where cross-border data transfers are required (for example, for specific cloud services), JadiKing ensures that an equivalent level of data protection is maintained through appropriate data processing agreements and recognised safeguard mechanisms.

JadiKing does not transfer personal data to countries without adequate data protection standards unless appropriate additional safeguards are in place.

11 Child Protection

The JadiKing platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If JadiKing discovers that personal data belonging to a child under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child may have provided data to JadiKing are encouraged to contact us promptly.

12 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or JadiKing's handling of your personal data, please contact:

JadiKing Data Protection Officer
Email: privacy@jadiking.biz
General Support Email: support@jadiking.biz
Response Time: 3โ€“14 business days depending on the complexity of the request
Accepted languages: Bahasa Malaysia and English

We are committed to taking every privacy enquiry seriously and providing a comprehensive response within the stipulated timeframe. Complaints that cannot be resolved internally may be escalated to the Personal Data Protection Commissioner of Malaysia.

This Privacy Policy is subject to periodic review and updates. The latest version will always be available on this page. Material changes will be communicated via in-platform notifications or to your registered email address.

Your Privacy Protected, Your Game Worry-Free

JadiKing takes the protection of your personal data seriously so you can stay focused on the game. Register today and experience a platform built on trust.

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